Union Argues For Increased Telework But Is The Argument Founded In Reality?

     Ralph de Juliis, the head of the union that represents most Social Security employees, has penned an op ed in the Baltimore Sun calling for Social Security to continue extensive telework even after the end of the Covid-19 emergency. He says:

... Social Security employees have found that not only are they able to efficiently work from home, they can provide an even better public service in a time of increased uncertainty. Before the implementation of telework, our field office employees had a 70% response rate to claimants, a rate that has increased to 95% in our remote work world. ...

     What does a 95% response rate mean? Field office service during this emergency has been better than I expected but I certainly haven't seen improvement over the baseline.

     He also says:

.....We also propose allowing employees in our telecommunication centers to work 100% remotely. The work of our telecommunications professionals already takes place over the phone, and we saw an increase in productivity among these employees during our 2013-2019 telework program. ...

     Yet, Social Security is reporting that the wait time for its 800 number went up to 90 minutes after telework was resumed! That does not sound like an increase in productivity.