The Coalition for Citizens with Disabilities (CCD), the country's major umbrella group for nonprofits involved in helping the disabled, has tried to get some answers from Social Security on its processes during the Covid-19 pandemic. The agency's answers indicate that not much progress has been made. They're working on it but there are major bottlenecks. It doesn’t help that there were major problems before Covid-19.
I sometimes think that Social Security is like a team entering a high tech car in the Monte Carlo Grand Prix race with a flat tire. They try to implement sophisticated new technology before solving basic workflow problems.
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